- CRM and eCRM expert.
- Business & Management consultant specialized in: ( Internet and Online Services / Internet Marketing / e-Business, social media , ICT / Technology services, Call Centres / Support Centres …)
- Trainer and public speaker.
- MSc. in Information Systems Management.
- BSc. in Commerce (Business and Finance / accounting) 
- Btec. In customer services and communications.
- Certified e-Business / e-Marketing specialist and consultant from the e-commerce council – USA.
- Certified e-commerce consultant – ICECC – USA
- Ex- Trainer for the Chartered Institute Of Marketing – CIM – UK
- Internet consultant since 2003
- CIW and HDI Certified professional and trainer

Currently I am a CRM manager managing the relationship and constantly interacting with around 50,000+ customers, supporting them through multiple "non face-to-face" channels: e-mail , e-support, telephone etc…  And Maximizing their online services usage and adoption.

periodically I write articles in IT and management , customer services , More information about my Experience.

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Professional Certification:

While Academic degrees form our knowledge base ,the real business environment needs much more than degrees . Skills and experience are very important , but there will always be the issue of how to measure! 
A professional certification proves that someone has attained an acceptable level of expertise and met certain recognised standards by passing industry related & practical work-based assignments or exams. 
Professional certification has become one of the main requirements as more and more organisations need to benchmark the skills of potential employees , it also helps them distinguish between consultants and decide which one to use.

IT or Business?
I always get similar questions: "Do you consider yourself as an IT or a Management professional ?" or "Why didn't you concentrate on Management / Business skills , or Technical skills alone ?"

I have maintained the balance between Technical and Business skills and the main reason why I have studied and practiced IT and Business Management is that they are closely related:

A Business has a vision, mission and objectives that it wants to achieve through the management of different functions in the organisation. IT plays a good role being one of these functions rather than a goal of its own. IT supports the management and business objectives by providing a secure , more efficient and reliable , productive environment as well as providing valuable , clear and correct information to help people across the organisation take the right decisions at the right time. How can an (IT manager , Consultant , CIO , service or support manager etc …) support the business objectives, the management , the users and the processes , without possessing both the technical and the business skills?

My internationally recognized certification include:

:: Certificate of Team Leading from the institute of leadership and management -ILM
:: Certified e-Business Consultant – ICECC
:: Certified e-Business & E-Commerce Professional from the E-Commerce Council
:: Certified Cyber Marketing /e-Marketing Professional
:: Certified Help Desk Trainer – HDI UK and US standards
:: Certified Internet Webmaster (Master CIW-Designer)
:: CIW-CI (Certified Instructor)
:: Microsoft Business Solutions (CRM)
:: Certified Help Desk Analyst and Customer support Specialist
:: CIW-Professional e-Commerce Designer
:: Certified Networking Professional (CompTIA Network +)

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Other Skills:

Languages:

Fluent in Arabic English and French.
My mother tongue is Arabic , his English language level is near Native, as for the French language I am fluent ,as I have spent all my school years in a French Catholic School (College Saint Marc D'Alexandrie) before heading to university.

I have  a passion for traveling & meeting different people , learning about other cultures and languages too , that gave me a limited but useful knowledge of: Spanish , Italian , Thai , Mandarin and Tagalog languages.

IT Expertise:
Apart from  the certifications,
I also have excellent experience with many operating systems , office productivity , IT security , Communication & Messaging , Sharing & Collaboration and CRM tools , he likes to test different solutions and packages all the time not just read about them.

"Trying a solution yourself will give you a lot more confidence when you recommend it to your clients , reading about it or attending a product demo never rivals the real thing , I prefer getting my hands into it"

• Excellent experience of MS-Office XP and 2003 , Active Directory, Windows 2000, 2003 server and Windows XP , MS Exchange server 2003 , MS SQL Server 2000 MS ISA server 2004 , MS SharePoint Portal Server 2003, MS IIS Server , Macromedia DreamWeaver, Macromedia Flash , MS Frontpage and others …
• Good knowledge of non-MS operating systems, servers and technologies 
  like: Linux , Lotus , Novell , Apache web server , Adobe Photoshop , Zone labs and Norton security systems …

Recommended Products: 

" As I am constantly testing and reviewing different solutions and software , I will be happy to recommend some of them based on my personal experience.
The list of recommended products can massively grow , for that reason I will try to avoid mentioning the usual common products like operating systems and Office tools and concentrate on other solutions (Unless of course there is something new , worth mentioning about OS and Office products) "

I have excellent experience in Communications & Marketing , CRM , Leadership & Management , Customer Service , Call & Support Centres ,IT infrastructure , IT security , IT support and solutions in general. As I worked in different industries in many countries , with different customers , managing IT implementations & other projects , advising on business processes , as well as attending and delivering courses ,attending and speaking at seminars and other special events. 

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Academic Education: 

Learning is a continued process that benefits the individual, the organisation and 
the whole society, I have always believed that learning should never stop at a certain stage or age. 
While it is important to have an academic degree as a base, we should also get professional experience , hands-on training , on-the-job training  as well as industry specialised certification.

I was lucky to have many opportunities to learn and develop different skills as well as gain professional experience all along the way. I have had the chance to study at good universities either full-time , part-time or take distance/online programmes and credits. I have also managed to obtain many internationally recognised certifications in Business , Management and IT.

I have a:

1. Master’s of Science – Management Information Systems 2005 -USA
2. Bachelor’s of Commerce-1992 compared to British Bachelors’ standards 
   by UK NARIC.
3. B.Tech in customer service & communications, Manchester College of 
   arts and technology -UK

Other training I have attended:

I have attended a number of useful courses and workshops:

1. Knowledge Management / Knowledge Centric Support – KCS
   (Help Desk Institute)
2. Train the trainer (British Airways and HDI)
3. Customer Relationship Management – CRM (Microsoft)
4. Crew Resources Management & Planning (British Airways)
5. Customer Service Training (British Airways)
6. Safety and security Training – SEP (British Airways)
7. Cultural awareness Training for Trainers and front line staff (British Airways )
8. Advanced sales & Marketing techniques (HRD and the American University)
9. Alliance Française (French Proficiency)

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