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Experience:
I will try to give you an overview of my professional work
experience and the different Projects / Programmes that I have managed
or delivered , it is not an easy task to list every detail
as I have started to work in 1989 back in the University days.
Country to country and industry to industry , I have enjoyed all
of my roles and looked for ways to develop them and their associated
responsibilities. I have had some complex roles requiring more than the technical experience
alone , and often found myself in a position where I need to use
a blend of communication & problem solving techniques , people's
management , marketing as well as IT skills.
Working with different people and in different countries
is the part that I have enjoyed the most.
The Kaleidoscope
of cultures , the different experiences and the limitless challenges. I
have always treated my clients as partners and I saw their business
as my business when engaging in different activities:
Fact finding
, researching , gathering & analyzing data , auditing and delivering
consultancy recommendations / reports or developing and delivering
professional training.
During the past 6 years I have setup and
managed 3 business units and co-setup two new small/medium companies all the
way from conceptualisation & planning to production.
I firmly believe that success needs the full output and alignment of
People, Processes and Technology. I have seen so many cases where
only one or two of these elements were aligned and in full swing
while the third one was not keeping up .... sounds familiar to you?
Imagine spending a fortune on getting the right people , paying them
, training and coaching them , giving them good tools to do their
job but not empowering them to take decisions!
Or spending madly on technology without having the right skilled
personnel in the organisations! There are endless scenarios there. I
won't list them .... they are better discussed over a good brew...
Why re-invent the wheel!
Technology is one of the best business tools globally available and
accessible today ,it
should always be used & implemented in that respect.
Business goals (BOTH short and long term) dictate the type of
solution to be used as well as the implementation methodology and
integration (When needed) and not the other way round.
Change is a fact of life:
"The world around us is changing , Business rules are changing ,
Power is constantly shifting"
Some People say that "survival is for the strongest" , but I say
that "Survival is for the most flexible or agile" I like
the quote: "Evolve or face extinction!" I am not sure who said that
, but I truly believe in it.
How can I help you / your business:
I should be able to lead you to find your own answers to the
following questions and more...
- How flexible is your organization? Your staff and Your
management style?
- Are you currently coping with change? What about in
the future? Is change planned , well managed or
random?
- Are you Product , Process or Customer Centric?
Does it match how your customers Perceive you?
- What's is your customers' loyalty like? What about their satisfaction rates?
and how to measure?
- What kind of changes do you need? Any drastic measures?
- Do you need to change the Organisational Culture ?
Why? and how?
Solution
implementations I have Managed: (list is not exhaustive)
- Advanced ICT solutions (customer care centers , Help Desks ,
Remote support etc...)
- Asterisk PABX systems
- Building , Securing and Managing LANs and Wireless Networks
- Microsoft CRM V.1.2 and 3.0
- Microsoft ISA server 2004
- Microsoft Exchange Server 2003
- Microsoft SQL Server 2000
- Microsoft Commerce Server 2000
- Microsoft Sharepoint Services
- Microsoft Sharepoint Portal Server
- Microsoft Outlook contact manager
- EKP Learning Management System
- Sugar CRM up to Version 5
- ACT Contact management system
- GoldMine 6.0 Contact management system
- VerticalResponse online marketing & communications tool
- Webex online collaboration and meetings
- GoToMeeting from Citrix
- SupportMagic
- ASP Portal & Forum
- Mambo Portal
- VoIP phones and network Integration
- Online SMS web Integration
- SalesForce.com web based services
- RightNow.com Web Based CRM
- Unified Communication Centre
- Live support Agent
- Building and Managing both static and dynamic / interactive
websites
And More....
Current Role:
CRM Manager
Labour Market Regulatory Authority - LMRA
Manama, Kingdom of Bahrain.
http://www.lmra.bh
Previous Roles:
Executive Director @Al Safar Group.
Manama, Kingdom of Bahrain.
Managing 2 member companies:
1.
InfoCall
“The first professional contact centre in Bahrain for outsourcing services”
2. Bahrain Computer & Management Institute - BCMI (re-branded
as
Human
Talents® , offering management training & consultancy
services)
Consultancy and Training
Dubai , UAE
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Senior Consultant , Marketing Communications
& Products Manager
Dubai - UAE (Covering the Middle East)
e-Commerce
/e-Business Consultant
Manama - Kingdom of Bahrain
Freelance Webmaster, Web Designer and Consultant
Bahrain, UK , UAE and Egypt
ICC & Trainer for a Major International Airline
Bahrain, UK and Egypt
Senior Sales & Marketing
representative - Pharmaceuticals
Riyadh and Jeddah - Kingdom of Saudi Arabia
Sales
and Support Executive - IT
Jobs taken while studying in University:
- Guest relations & events coordinator for hotels.
- Sales representative for "books & educational media"
company
- Manager and lead Vocalist / Percussionist for a music band.
For a full profile and details of expertise or references please
contact me.
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