I have started my career early as a university student in the late 1980's training & working in hotels. Since then I have held different roles in many organisations from "Guest and Pubic Relations" to "Director & General Manger."
I have always kept my passion for working with people from different cultures & transferring my knowledge and experience to others. I have set-up and managed many projects including: the e-Commerce Center @Executrain Bahrain (2003) and the IT Mentoring Business Unit -Dubai, UAE (2004/2005)

My list of valued clients includes (but is not limited to)
Saudi Arabian oil company ARAMCO, Shamil Bank, American Express, Arab Banking Corporation, Emirates Post, General Statistics Organization and the Ministry of Health,Ministry of Commerce Bahrain, Halliburton, The US 5TH Navy fleet,HP -Imaging and Printing Division , Dubai bank , Abu Dhabi commercial bank ...

Achievements:

• Introduced & Managed the Help Desk Institute's (HDI) brand and services in the Middle East from 2002, leading to HDI's direct presence & involvement in the area for the first time through the new HDI-MENA office in Dubai - 2005 (Co-founder)
• Co-founded ILS training& consultancy in Dubai, where he held the position of senior Consultant and products manager. The company helped many clients to improve their internal processes and differentiate their value and brand for better customer recognition &  satisfaction.
• Setup and managed the "IT Mentoring" business unit in 2004 to provide advice, implementation, project management & soft-skills training services to the region. "IT Mentoring" also acted as a trusted third party between technology re-sellers and clients to make sure that they get a suitable solution to fulfil their requirements and a good ROI on their IT projects.
• Successful infrastructure, CRM and portals implementations for many clients.
• Assisted many customer care centres to set up their operations , choose the right technology, tweak their processes , recruit & train their employees to complete their customer-centric transition, reaching higher customer satisfaction rates and applying better service standards.
• Setup and managed the e-Commerce Centre (business unit) in Bahrain-2003 to provide e-Business, e-CRM & Internet technology training and consultancy services for the first time in the GCC.
• The first HDI certified trainer from the Middle East and Africa and a member of the certification standards committee, recognised in the US and the UK.
• A team player in the planning and introduction of route-specific products & services of British Airways for its Middle East customers (1994-1999) like: Arabic entertainment video and audio channels, Arabic cuisine & desserts, Arabic subtitled movies etc…
• Early achiever of the CIW Certified Instructor status - 2001(Second in the MENA region)
• Awarded the certificate of merit for outstanding customer service- British Airways- 1996.

Key Skills :

• Management Consulting: SWOT analysis , advising business officials about Strengths , Weaknesses , Opportunities and Threats
• Customer Relationship Management
• "Team leading" skills
• Speaking at public events & conferences
• Problem solving: Ability to analyse information and reach logical conclusions
• Strategic Thinking & Business planning
• Change Management
• Technical Support Management
• Training , Education and Knowledge Management
• Presentation skills
• IT (e-Business – CRM – Network & System Admin. – Help Desk &
  Call centre technology )
• Ability to learn & assimilate new methodologies & technologies quickly and effectively
  

Affiliations:

• Member of the help desk institute's certification standards committee -USA.
• Professional member of the e-Commerce Council- USA.
• Charter member of the Institute of Certified e-Commerce
  Consultants, ICECC. USA
• Approved trainer for the Chartered Institute of Marketing - CIM- UK
• Member of the International Webmasters Association IWA - USA
• Member of the Internet Society-ISOC
• Member of Bahrain Internet society - BIS.
• Member of Bahrain Management society.
• Member of Bahrain Training & Development society.

Awards:

• The certificate of Merit for outstanding customer service from
  British Airways 1996
• Certificate of appreciation from Bahrain IT & Internet Society in
  recognition of the excellent efforts. 2003

IT or Business Skills?
"Is Amr an IT or a Management professional ?" "Why did he not just concentrate on Management / Business skills , or Technical skills alone ?"
I always hear and see this question popping-up.

I believe there is a balance between Technical and Business skills , the main reason I studied and practiced IT as well as Business Management is that they are closely related and this is how I see it:
" A Business has a vision, mission and objectives that it wants to achieve through the management of different functions in the organisation. IT plays a good role being one of these functions rather than a goal of its own. IT supports the management and business objectives by providing a secure , more efficient and reliable , productive environment as well as providing valuable , clear and correct information to help people across the organisation take the right decisions at the right time. How can an (IT manager , Consultant , CIO , service or support manager etc ...) support the business objectives, the management , the users and the processes , without possessing both the technical and the business skills? "

Amr periodically writes articles in IT management ,HR or customer service you can read & download some of his Articles Here.