Other training I have attended:

I am always trying to update and develop my skills , I have managed to complete an online degree and to pass many professional exams and certifications

I have also attended a number of useful courses and workshops:

• Knowledge Management / Knowledge Centric Support – KCS
  (Help Desk Institute)
• Train the trainer (British Airways and HDI)
• Customer Relationship Management – CRM (Microsoft)
• Crew Resources Management & Planning (British Airways)
• Customer Service Training (British Airways)
• Safety and security Training - SEP (British Airways)
• Cultural awareness Training for Trainers and front line staff (British Airways )
• Advanced sales & Marketing techniques (HRD and the American University)
• Alliance Française (French Proficiency)